ACCESSIBILITY

OFFICIAL IMAGINE 2023 ADA GUIDE

Imagine Festival is an accessible event, and we are dedicated to continually improving our efforts to ensure you have access to all the event amenities. We welcome and encourage all feedback and suggestions from our patrons. The following explains the services provided this year. Please read this informational guide thoroughly before sending an inquiry email. For any accessibility-related questions not answered in the guide, please email us at ada@imaginefestival.com. We will do our best to assist you and address your accessibility needs.

WHEELCHAIR ACCESSIBILITY

The venue is navigable for people with mobility disabilities. The event is held on grassy terrain with some hills. There are accessible pathways connected throughout the venue including parking, entrances, stages, ADA viewing areas, vendors, and all other activity areas. We encourage all guests with mobility disabilities to utilize personal forms of transportation, including wheelchairs and scooters. Crutches, walkers and canes are permitted as well to be brought into the event. If you need to recharge your motorized mobility device, you may do so at the Accessibility Services Hub. Patrons should bring all cords and accessories needed to charge their devices. Chargers must use a 110-volt, 20 amp circuit. 

We will not be providing wheelchair or scooter rentals.

ADA PARKING

There will be limited ADA parking spots for guests with disabilities onsite. Parking requires a parking pass and is available on a first come, first serve basis. You will need a verified handicap placard, permit, or license plate to enter this parking lot. The person to whom the handicap credential is issued must be present in the vehicle, as a driver or passenger.

ADA ENTRANCE

There will be an ADA entry lane, located at the main venue entrance. Disabled guests may use this lane to safely enter the venue. After using the ADA entry, please visit the Accessibility Services Hub immediately after so that you can keep using the ADA entry for the following show days.

ACCESSIBILITY SERVICES HUB

Please Note: You must stop here to get your ADA wristband credential.

There is no ADA pre-registration before the event - this is all done onsite at the event.

There will be an Accessibility Services Hub conveniently located at the entrance to the venue. The exact location of this hub will be labeled on the event map when it is released. At this location, you can:

• Get your ADA wristband credential
• Get your ADA questions answered
• Learn about our accessibility services

WRISTBAND POLICIES

• ADA wristbands are good for the whole weekend
• DO NOT remove your wristband for the entire duration of the event
• One companion wristband will be issued for each disabled patron (exceptions will be made for families with young children)
• If a disabled guest wants to switch their companion, please bring the old companion wristband to the Accessibility Services Hub to be reissued

ACCESSIBLE VIEWING AREAS

There will be accessible viewing areas made available to ADA patrons at designated stages. To gain access to these areas, please visit us at the Accessibility Services Hub.

Accessible Viewing Area Policies:

• Companions may be asked to stand in the back if capacity is reached
• Patrons and companions may not smoke in these areas
• Patrons may not save spots
• Do not block the view of the guests behind you

ADA CAMPING

Accessible camping locations are available for those with accessibility needs. Campsites include close access to paths, entrances, exits, shuttles, accessible restrooms, and accessible showers.

Accessible camping spots are available on a first come, first serve basis. Registering helps us prepare for your group and plan our accessible camping area. Limited spots may be available to unregistered guests onsite but are not guaranteed. To register for an ADA camping spot, please fill out our ADA Camping Registration Form - COMING SOON!.

You will need a verified handicap placard or license plate to enter the accessible camping area. The person to whom the placard or plate is issued must be present in the vehicle, as a driver or passenger. As part of gaining access to accessible camping, identification will be checked to ensure legitimate use.

SERVICE ANIMALS

Service animals are permitted throughout the venue. However, this does not include emotional support animals, therapy animals, or companion animals. Any animal whose task is to provide protection, emotional support, well-being, comfort, or companionship is not considered a service animal and will not be allowed into the venue. Only service animals that have been individually trained and are under the proper care of their owners will be allowed within the premises. 

The following guidelines must be followed:

• All service animals must be registered with the ADA department upon entry into the event
• All service animals must remain by the handler’s side at all times and must be harnessed, leashed, or tethered. If these devices interfere with the service animal’s work or if the handler’s disability prevents the use of these devices, the handler must maintain control of the animal through voice, signal, or other effective controls
• Service animals must be housebroken and should use the service animal relief area
• Anyone bringing an animal will be responsible for and liable for any damage or injury caused by the animal
• All service animals should have legally required vaccinations (which ADA staff may ask to see for verification)

We ask that you do not leave your animal in your car while you're inside the event, as vehicles without air conditioning on may become too hot and unsafe for any animal.

We also ask that you do not leave your animal in your RV UNLESS there is air conditioning consistently on for them. 

ADDITIONAL SERVICES

• First Aid: We have several First Aid locations throughout the venue, noted on the event maps and mobile app, if available. Professional medical staff can help you with your medical needs at these locations.
  
  
• Special Dietary Needs: The event will have food vendors that provide gluten-free dietary options. For those with special dietary needs beyond what will be offered at the event, please contact us at ada@imaginefestival.com for further assistance.
  
  
• Prescription Medications: All prescription medications must be in the original manufacturer container with your name on it, which matches your government-issued photo ID. Please only bring a sufficient amount of medication for the duration of the event. Your medications must be cleared by the medic team at the event entry.
  
  
• Other Services: If you would like to request large format print/braille literature, guided tours for guests with visual disabilities, assisted listening device systems or another accommodation not listed, please reach out to us at ada@imaginefestival.com. If you require assistance due to pregnancy/nursing, please reach out to the event's information email address at info@imaginefestival.com

COMMENTS, QUESTIONS & SUGGESTIONS

Imagine will consider any request by a guest with disability for reasonable modification of its policies, practices or procedures or for auxiliary aids and services that will permit the guest equal enjoyment of the goods and services offered at the event. We encourage you to make any such request as far in advance as possible to enhance our ability to evaluate and fulfill the request.

In continually trying to make our event more accessible, we encourage you to contact us at ada@imaginefestival.com for any of your accessibility-related needs. Additionally, if you have any questions about ADA policies or our services, please don’t hesitate to reach out to us.

We hope you find this guide informative, we look forward to seeing you at Imagine!